1. Introduction and Scope
These Terms of Service apply to visitors and customers who access and use ardensariais.com, and to all users who browse furniture products, create accounts, place orders, or use related services through this website. These terms apply to the sale and delivery of products we provide throughout the United States. By accessing this website or placing an order, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please do not use this website or place an order.
These terms should be read together with the various policy pages published on this website, including the Returns and Refund Policy, the Privacy Policy, the Shipping Policy, and the Order Cancellation Policy. If there is any inconsistency between these terms and a specific policy page, the specific policy page shall prevail for the relevant matter.
2. User Accounts and Website Responsibility Scope
1. User Accounts
1. You may choose to create an account to manage orders and view purchase history. When registering, please provide true, accurate, and complete information, and update it promptly when it changes.2. You are responsible for safeguarding your account login information and for all activity conducted through your account. If you discover unauthorized use of your account, please contact us immediately.3. We have the right, based on reasonable judgment, to suspend or terminate accounts that violate these terms, present a fraud risk, or engage in abusive behavior.2. Website Responsibility Scope
1. We strive to keep website content accurate and services stable, but we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.2. To the extent permitted by law, we are not liable for service interruptions or delays caused by network failures, system maintenance, force majeure, or other causes beyond our reasonable control.3. These terms do not exclude or limit any liability that cannot be excluded or limited under law.3. Products, Inventory, and Pricing
1. Product information: We make every effort to accurately describe the materials, dimensions, colors, and features of furniture items. Due to differences in shooting lighting and display devices, actual colors may differ slightly from images. If you have questions about a product, please contact us before placing your order.2. Inventory status: Product inventory status may change at any time. If an item you ordered is out of stock, we will notify you as soon as possible and inform you of the available options, including waiting for restock, canceling the order, or a refund.3. Price notice: We reserve the right to adjust product prices and shipping fees without prior notice. The applicable price is the price displayed on the checkout page when you submit your order. If an obvious pricing error is found, we have the right to contact you to confirm or cancel the relevant order and arrange a refund before shipment.4. Orders and Payment
1. Order formation: Submitting an order constitutes an offer to purchase. Our issuance of an order confirmation does not mean the order has been accepted; an order is deemed formed after we confirm payment and arrange shipment. We reserve the right to refuse or cancel orders due to inventory, pricing errors, suspected fraud, or legal requirements.2. Payment methods: We accept the payment methods displayed on the checkout page. You must ensure that the payment information you provide is true and valid and that you are authorized to use that payment method.3. Payment processing: Payments are processed by third-party payment service providers. We do not store complete payment card information. All applicable taxes are included in the corresponding product prices.5. Shipping Policy
For complete delivery arrangements, please refer to our Shipping Policy. Key points are as follows:
1. Delivery scope: Our delivery covers the entire United States.2. Shipping fees: Orders under $99.99 are charged an $8 shipping fee; orders of $99.99 or more receive free shipping.3. Processing time: Order processing time is 1–3 business days.4. Shipping methods and timeframes: We use carriers such as FedEx, DHL Express, and UPS, with delivery timeframes of 6–10 business days.5. Taxes and customs clearance: All applicable taxes are included in product prices, and customs clearance is handled directly by our logistics provider, so you do not need to pay any additional fees.6. Order Cancellation
For complete rules on canceling orders, please refer to our Order Cancellation Policy. Key points are as follows:
1. Unshipped orders: After placing your order, if the order has not yet shipped, you may cancel directly.2. Shipped orders: Orders cannot be canceled after shipment. We recommend waiting for the item to be delivered and then following the Returns and Refund Policy to request a return and refund.3. How to apply: You may submit a cancellation request by email (preferred) or phone, and provide information such as your order number and payment proof.4. Refund timeframe: Once approved, we will process the refund via the original payment method within 1–5 business days. The arrival time depends on the processing efficiency of the card issuer.7. Returns and Refunds
For complete rules on returns and refunds, please refer to our Returns and Refund Policy. Key points are as follows:
1. Returns only, no exchanges: We offer returns only and do not offer exchanges. If you need a different product, we recommend returning the item and placing a new order.2. 30-day return period: Eligible items may be returned for a refund within 30 days of receipt.3. Statutory withdrawal period and voluntary policy: Where applicable law grants you a statutory right of withdrawal, you may exercise that right in accordance with law; in addition, we voluntarily offer the above 30-day return policy, each subject to its own conditions and refund handling.4. Refund timeframe: After the item is received and verified, we will initiate the refund via the original payment method within 1–5 business days.8. Privacy and Data Protection
For complete rules on the handling of personal information, please refer to our Privacy Policy. Key points are as follows:
1. Information collection and cookies: We collect information through information you provide directly and through cookies and similar technologies, used to maintain website functionality, remember preferences, analyze usage, and, where permitted, conduct marketing.2. Information use and sharing: We use information to fulfill orders, communicate with customers, improve services, prevent fraud, and comply with legal obligations, and share information only in limited circumstances such as with service providers, for legal requirements, and for business transfers. We do not sell your personal information in exchange for money.3. User rights and withdrawal of rights: You have the right to access, correct, and delete your personal information, and you may withdraw your consent to cookies and marketing communications at any time.4. Legal bases: Where the GDPR applies, we process personal data on legal bases such as contract, consent, legitimate interests, and legal obligation; we also comply with applicable U.S. law, including applicable state consumer privacy laws such as the CCPA/CPRA.9. Disputes and Governing Law
1. Governing law: These terms and any disputes arising from these terms or the use of this website are governed by U.S. law and applicable state law, without regard to conflict-of-law rules.2. Dispute resolution: If a dispute arises, please first contact us through the contact details at the end of these terms, and we will make every effort in good faith to resolve it through negotiation. If negotiation fails, the dispute may be submitted to a court of competent jurisdiction.3. Consumer rights: These terms do not limit any mandatory rights you have under applicable consumer protection laws.10. Contact Us
If you have any questions about these terms, or need to contact us regarding orders and disputes, please contact us through the following:
Email: care@ardensariais.com (recommended)
Phone: +81 297-62-8461
Address: 1115 Hanawara-machi, Ryūgasaki-shi, Ibaraki 301-0843, Japan
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)
We are happy to help and will respond as soon as possible during business hours.