1. Policy Overview and Delivery Scope
Thank you for shopping at Ardensariais. We want you to clearly understand every step of your order from placement to delivery. This Shipping Policy applies to furniture orders placed through ardensariais.com and delivered anywhere within the United States. Our delivery covers the entire United States. Please read this policy carefully before placing your order so you understand shipping rates, processing times, shipping methods, and delivery-related responsibilities.
2. Shipping Rates
We use simple and transparent shipping rates:
1. Orders under $99.99: A shipping fee of $8 applies.2. Orders of $99.99 or more: Free shipping.Shipping fees are automatically calculated and displayed at checkout based on the order amount, and you can confirm the final amount before submitting your order.
3. Order Processing Time
Order processing time is 1–3 business days. Processing time is calculated from the date we confirm your order and payment, excluding weekends and federal holidays. Once processing is complete, the order will be handed over to the carrier for shipment, and you will receive a shipping notification.
4. Shipping Methods and Delivery Timeframes
We ship furniture orders using carriers such as FedEx, DHL Express, and UPS. Delivery timeframes are 6–10 business days, calculated from the date the order is shipped. Actual delivery times may vary due to destination, weather, carrier capacity, and other factors beyond our control.
5. Contact Channels for Delivery Delays
If your delivery time exceeds the delivery timeframes specified above, please contact us promptly. Email is the preferred method of contact, and you may also call us. We will check the order status and coordinate with the carrier as soon as possible, and provide you with the latest updates.
6. Taxes and Customs Clearance
All applicable taxes are included in the corresponding product prices. We have engaged our logistics provider to handle customs clearance directly, and you do not need to pay any additional fees. The price you see at checkout is the amount you owe for the product and delivery, and no additional taxes will be incurred.
7. Order Tracking
After your order ships, we will send you a shipping notification that includes tracking information. You can track your order in the following ways:
1. Click the tracking link in the shipping email to view the latest logistics status provided by the carrier.2. Use the tracking number provided in the email to check on the corresponding carrier's website (FedEx, DHL Express, or UPS).3. If the tracking information has not been updated for a long time, or you cannot find the tracking number, please contact us and we will assist with the inquiry.8. Liability Statement
Product Damage or Loss: If your item is damaged or lost in transit, please contact us as soon as possible after discovering it, and provide your order number and relevant photos (where applicable). We will check with the carrier and, depending on the specific circumstances, arrange a replacement, refund, or other appropriate resolution for you.
Delivery Address: Please carefully verify the shipping address, recipient name, and contact information at checkout. Any failed delivery, delay, or additional costs caused by an inaccurate or incomplete address provided by the customer shall be borne by the customer. If you notice an address error before the order ships, please contact us immediately and we will do our best to help modify it.
Receipt Confirmation: When the item is delivered, please check whether the outer packaging is intact. If you notice obvious damage, we recommend noting it to the carrier at the time of signing and contacting us as soon as possible so we can handle it promptly.
9. Contact Us
If you have any questions about this policy or need assistance checking your order delivery status, please contact us through the following:
Email: care@ardensariais.com (recommended)
Phone: +81 297-62-8461
Address: 1115 Hanawara-machi, Ryūgasaki-shi, Ibaraki 301-0843, Japan
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)
We are happy to help and will respond as soon as possible during business hours.