Contact Us
1. Welcome and Overview
Thank you for visiting Ardensariais. Whether you want to learn more about a piece of furniture before placing an order, or you have already received your order and need assistance, we are happy to help. This page brings together all the ways to contact our team and, based on the type of matter you may be dealing with, guides you to the most appropriate channel and relevant policy pages so you can get answers faster.
2. Contact Information
You can contact us through the following:
1. Email: care@ardensariais.com (recommended)2. Phone: +81 297-62-84613. Address: 1115 Hanawara-machi, Ryūgasaki-shi, Ibaraki 301-0843, JapanEmail is our most recommended method of contact, especially for requests that require attaching an order number, photos, or detailed explanations. We will review and respond to every message during business hours.
3. Business Hours
Our business hours are:
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)
Outside business hours, you can still contact us by email or leave a phone message. We will respond as soon as possible during the next business period. Messages received during weekends and federal holidays are typically handled on the first following business day.
4. Delivery Scope
Our delivery covers the entire United States. Wherever you are in the United States, we will deliver your furniture order to the shipping address you provide.
5. Contact Guidance by Matter Type
To help you get accurate answers faster, we recommend choosing the appropriate channel and policy page based on the type of matter:
1. Order questions (order status, modifying information, etc.): Please send an email to care@ardensariais.com with your order number, and we will check for you as soon as possible.2. Order cancellation: If your order has not yet shipped, you may cancel directly. Please refer to our Order Cancellation Policy for specific conditions, how to apply, and refund timeframes, or submit a cancellation request by email or phone.3. Returns and refunds: We offer returns only and do not offer exchanges. Eligible items may be returned for a refund within 30 days of receipt. Please refer to the Returns and Refund Policy for complete conditions and process.4. Shipping and tracking: If you need to check shipping times, delivery timeframes, or tracking information, please refer to the Shipping Policy, or contact us directly for assistance.5. Privacy and data questions: If you wish to access, correct, or delete your personal information, or withdraw your consent to cookies and marketing communications, please refer to the Privacy Policy and submit your request to us by email.6. Terms and general inquiries: If you have questions about shopping rules, dispute resolution, or governing law, please refer to the Terms of Service; if you would like to learn more about our store's story and curation approach, feel free to browse the About Us page.6. Service Commitment
We value every message from our customers. No matter how big or small your question is, we will take it seriously and respond as soon as possible during business hours. To make communication more efficient, please try to include your order number, relevant screenshots or photos, and the specific matter you would like us to assist with. If we need more information, we will proactively contact you, and your request will never go unanswered.
7. Contact Us
If you have any questions about this page or need assistance, please contact us through the following:
Email: care@ardensariais.com (recommended)
Phone: +81 297-62-8461
Address: 1115 Hanawara-machi, Ryūgasaki-shi, Ibaraki 301-0843, Japan
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)
We are happy to help and will respond as soon as possible during business hours.