1. Overview
Thank you for shopping at Ardensariais. We want the checkout process to be simple and transparent, so you clearly know how you can pay, when you will be charged, and how refunds will return to you. This page describes the payment methods we accept, the checkout and payment process, payment security arrangements, and contact channels for payment-related questions.
2. Accepted Payment Methods
We accept the following payment methods:
1. American Express2. Diners Club3. Discover4. JCB5. Mastercard6. VisaAt checkout, you can choose the one that best suits you from the methods above to complete payment.
3. Checkout and Payment Process
The checkout and payment process is as follows:
1. Select a payment method: Choose the payment method you wish to use on the checkout page.2. Enter card information: Follow the page prompts to enter your card number, expiration date, security code, and billing address. Please ensure the information matches the card issuer's records to avoid payment rejection.3. Order confirmation: Before submitting your order, please verify the items, quantities, shipping address, shipping fee, and order total. Orders under $99.99 are charged an $8 shipping fee; orders of $99.99 or more receive free shipping.4. Timing of charge: After you submit your order, we will initiate a payment authorization with the card issuer. An order is deemed formed after we confirm payment and arrange shipment. If an order is canceled due to inventory, pricing errors, suspected fraud, or similar reasons, the relevant authorization or charge will be returned via the original payment method.5. Order confirmation notice: After your order is successfully submitted, you will receive an order confirmation containing your order number for future reference.4. Payment Security and Information Protection
We value the security of payment information. Payments are processed by third-party payment service providers, and we do not store complete payment card information. We take reasonable technical and organizational measures to protect the information you provide during checkout. For more on how we collect, use, and protect personal information, please refer to our Privacy Policy.
5. Refunds and Original Payment Method
Refunds are returned to the original payment account via the original payment method. After we receive and verify the returned item, we will initiate the refund within 1–5 business days; after an order cancellation is approved, the refund will likewise be processed via the original payment method. The specific arrival time depends on the processing efficiency of the card issuer and may require additional time to appear in your account.
For complete conditions and process for returns and refunds, please refer to the Returns and Refund Policy; for rules on canceling orders, please refer to the Order Cancellation Policy.
6. Contact Guidance for Payment Issues
If you encounter a problem during payment, such as a declined payment, duplicate charge, refund not received, or questions about the checkout amount, please contact us. Email is the preferred method of contact, as it allows you to attach your order number and relevant screenshots; you may also call us for inquiries. Our business hours are listed below, and messages received outside business hours will be answered as soon as possible during the next business period.
7. Contact Us
If you have any questions about payment methods or need payment-related assistance, please contact us through the following:
Email: care@ardensariais.com (recommended)
Phone: +81 297-62-8461
Address: 1115 Hanawara-machi, Ryūgasaki-shi, Ibaraki 301-0843, Japan
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)
We are happy to help and will respond as soon as possible during business hours.