1. Policy Overview and Scope
Thank you for shopping at Ardensariais. We respect your privacy and want you to clearly understand how information is collected, used, stored, and shared when you visit ardensariais.com or place an order with us. This Privacy Policy applies to all visitors and customers within the United States who use our website, browse our furniture catalog, create an account, place orders, or contact our team. This policy covers information collected through our website and information collected in connection with our services related to delivering orders within the United States. This policy does not apply to third-party websites or services that we do not control, and we recommend reviewing their privacy practices separately.
2. How Information Is Collected (Cookies and Similar Technologies)
We collect information in several ways. Some information is provided directly by you, such as your name, shipping address, email address, phone number, and payment information when you place an order or contact us. When you browse the website, we also automatically collect certain information through cookies and similar technologies.
Cookies are small text files stored on your device. We use them for the following purposes:
1. Necessary cookies: To maintain shopping cart functionality, remember your session, and support secure checkout.2. Preference cookies: To remember settings such as language or display preferences.3. Analytics cookies: To understand how visitors use the website so we can improve navigation and product pages.4. Marketing cookies: Where permitted, to measure the effectiveness of our communications and display relevant content.You can control or delete cookies at any time through your browser settings. Please note that disabling necessary cookies may affect the proper functioning of the website.
3. How Information Is Used and Shared
We use the information we collect to:
1. Process and fulfill your orders, including delivery and handover within the United States.2. Communicate with you regarding your orders, returns, refunds, and customer service requests.3. Improve our website, products, and shopping experience.4. Prevent fraud, maintain security, and comply with legal obligations.5. Send you marketing communications where you have opted in or where permitted by law.We share information only in limited circumstances:
1. Service providers: With vendors that help us operate the website, process payments, deliver orders, or provide analytics, and that are obligated to protect your information.2. Legal requirements: When required by law, regulation, or legal process, or to protect our rights and the safety of customers.3. Business transfers: In connection with a merger, acquisition, or asset sale, with appropriate safeguards in place.We do not sell your personal information in exchange for money.
4. Data Retention and Informed Consent for Cookies
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including order records, warranty and return processing, and legal or accounting requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
We obtain your informed consent before placing non-essential cookies on your device. When you first visit the website, you will see a cookie notice where you can choose to accept, reject, or manage your preferences. You can change your choices at any time through the cookie preference center or your browser settings. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
5. Your Rights: Access, Correction, Deletion, and Withdrawal
You have the right to:
1. Access the personal information we hold about you.2. Correct inaccurate or incomplete information.3. Delete your personal information, subject to legal and operational retention requirements.4. Withdraw your consent to cookies and marketing communications at any time.To exercise these rights, please send an email to care@ardensariais.com stating your request and providing information sufficient for us to verify your identity. You may also unsubscribe through the link in each marketing email. We will respond within the timeframe required by applicable law and will not discriminate against you for exercising your rights.
6. Legal Bases for Data Processing (GDPR and U.S. Law)
Where the EU General Data Protection Regulation (GDPR) applies to your personal data, we process it on the following legal bases:
1. Contract: Processing necessary to fulfill your orders and provide our services.2. Consent: For non-essential cookies and marketing communications, which you may withdraw at any time.3. Legitimate interests: To improve the website, prevent fraud, and maintain security, balanced against your rights.4. Legal obligation: To comply with applicable laws and regulations.We also use and comply with privacy laws applicable to U.S. customers, including applicable state consumer privacy laws such as the CCPA/CPRA, and respect the rights these laws grant you. Where U.S. law and the GDPR both apply, we implement the protections required by each to the extent applicable.
7. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through the following:
Email: care@ardensariais.com (recommended)
Phone: +81 297-62-8461
Address: 1115 Hanawara-machi, Ryūgasaki-shi, Ibaraki 301-0843, Japan
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)
We are happy to help and will respond as soon as possible during business hours.