1. Policy Overview
Thank you for shopping at Ardensariais. We understand that plans sometimes change, so we want you to clearly understand the conditions, process, and refund arrangements for order cancellations. This policy applies to furniture orders placed through ardensariais.com and delivered anywhere within the United States. Please read this policy carefully before submitting a cancellation request.
2. Cancellation Conditions
1. Order has not yet shipped: After placing your order, if the order has not yet shipped, you may cancel directly. We will process the cancellation for you and arrange a refund.2. Order has already shipped: After placing your order, if the order has already shipped, it cannot be canceled. In this case, we recommend waiting for the item to be delivered and then following our Returns and Refund Policy to request a return and refund. You can review the specific return timeframe, conditions, and process on the "Returns and Refund Policy" page of our website.If you are unsure whether your order has shipped, please contact us as soon as possible, and we will check the order status for you and let you know the available options.
3. Cancellation Process
You can submit a cancellation request through the following methods:
1. Email (preferred): Send an email to care@ardensariais.com.2. Phone inquiry: Call +81 297-62-8461 to contact us during our business hours.To help us verify and process your request quickly, please provide the following information when contacting us:
1. Order number.2. Payment proof (such as a payment confirmation email or transaction record).3. Your contact information so we can confirm with you if needed.4. Processing and Refunds
After receiving your cancellation request, our customer service team will process your application immediately. Once approved, we will inform you of the result as soon as possible and arrange the refund.
Refund arrangements are as follows:
1. We will process the refund within 1–5 business days.2. Refunds will be returned to the original payment account via the original payment method.3. The specific arrival time depends on the processing efficiency of different card institutions and may require additional time to appear in your account.If you do not receive your refund within a reasonable time, we recommend contacting your card issuer first, and you may also contact us at any time and we will assist with follow-up.
5. Contact Us
If you have any questions about this policy or need to submit a cancellation request, please contact us through the following:
Email: care@ardensariais.com (recommended)
Phone: +81 297-62-8461
Address: 1115 Hanawara-machi, Ryūgasaki-shi, Ibaraki 301-0843, Japan
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)
We are happy to help and will respond as soon as possible during business hours.